Quick Summary
- 14-day money-back guarantee for unused services
- Refunds processed within 5-10 business days
- Simple and transparent refund process
1 Refund Eligibility
You may be eligible for a refund under the following conditions:
Eligible for Refund
- • Request within 14 days of purchase
- • Service not significantly used
- • Technical issues we cannot resolve
Not Eligible for Refund
- • Extensive use of player features after purchase
- • Request after 14 days
- • Violation of Terms of Service
2 Refund Process
To request a refund, follow these steps:
1
Contact Support
Email refunds@mytplayer.com with your account email and reason for refund
2
Review
Our team will review your request within 3 business days
3
Processing
If approved, refund will be processed to your original payment method
3 Refund Timeline
Once approved, refunds are processed as follows:
Our processing time3-5 business days
Bank/Card processing time5-10 business days
4 Refund Details
Personal Media Player
Full refund available within 14 days if you haven't extensively used the player features. Monthly billing means you can simply cancel to stop future charges.
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5 Contact for Refunds
For refund requests or questions, please contact:
Infinitum Digital Agency LLC
Email: refunds@mytplayer.com
We respond to all refund requests within 48 hours